Terms and Conditions

Terms and Conditions
Effective Date: 6-28-25

Welcome to Critter Tough. These Terms and Conditions (“Terms”) govern your access to and use of our website at https://crittertough.com and any purchases or services you receive through our website, email communications, or authorized sales platforms.

By accessing our website or purchasing our products, you agree to be bound by these Terms.

• Order Acceptance: We reserve the right to accept or decline any order at our sole discretion.
   
• Pricing: All prices listed are in U.S. dollars and are subject to change without notice.
   
• Payment Processing: Transactions are processed securely through third-party providers.
   
• Refunds and Returns: We offer refunds or exchanges according to our Refund Policy. Shipping fees may not be refundable.
   
• Service Withdrawal: We reserve the right to withdraw, suspend, or cancel services or product availability at any time without notice.
   

• Content Accuracy: We strive to provide accurate and updated information. However, errors may occur, and we make no guarantees regarding the accuracy or completeness of website content, including product descriptions, pricing, or availability.
   
• Downtime: We do not guarantee uninterrupted access to the website. We are not liable for any loss due to system outages, maintenance, or technical errors.
   
• Third-Party Links: Links to third-party sites are provided for your convenience. We are not responsible for their content, terms, or privacy practices.
   

• Ownership: All content on our website—including images, logos, graphics, text, product designs, downloadable documents, and videos—is the property of Critter Tough or its licensors and is protected under U.S. and international copyright laws.
   
• Use:
   
  • You may view or download content for personal, non-commercial use only.
     
  • You may not copy, reproduce, adapt, distribute, or display our content for commercial use without written permission.
     
  • Attribution or use of our content for media or education must include a citation and backlink to our website.
     
• Trademarks: The Critter Tough name and logo are trademarks owned by our company. Unauthorized use is strictly prohibited.
   

By using this website, you agree not to:

• Violate any local, state, federal, or international laws
   
• Post or transmit hate speech, threats, harassment, bullying, or offensive content
   
• Upload or distribute spam, unsolicited promotions, malware, or harmful files
   
• Attempt to gain unauthorized access to our systems or interfere with site operations
   
• Impersonate others or misrepresent your identity or affiliation with our company
   

We may restrict or terminate your access to the site, cancel orders, or disable any user accounts without notice if we believe you have violated these Terms, engaged in suspicious or unlawful activity, or pose a risk to our website or business operations.

To the fullest extent permitted by law, Critter Tough and its owners, affiliates, and representatives are not liable for:

• Any indirect, incidental, or consequential damages
   
• Losses resulting from inaccurate information or website downtime
   
• Any damage to your device, software, or data while using our website
   
• Issues related to third-party services such as payment processors or shipping providers
   

You agree to indemnify and hold harmless Critter Tough and its affiliates from any claims, damages, liabilities, legal fees, or expenses arising from your use of the website, violation of these Terms, or infringement of third-party rights.

These Terms are governed by and construed in accordance with the laws of the State of Oklahoma, United States, without regard to conflict of law principles.

We reserve the right to update or change these Terms at any time. Updated terms will be posted on this page, and your continued use of the site constitutes your acceptance of those changes.

If you have questions about these Terms, please contact us at:

Critter Tough
Email: sales.crittertough@gmail.com
Phone: 405-293-8952
Website: https://crittertough.com